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    There are many conflicting and diverging positions on the effectivity of Performance Appraisals in private endeavors, furthermore in the public service. The sustainability of administrations and the importance of this map thrive on operational verve. However, there is small grounds that operations in the populace sector are influenced by the existent public presentation of the employees, specifically when statistics are involved. Sing this scenario, the research was based on an probe whether operational efficiency in the public sector of Malta through the National Statistics Office can be enhanced through public presentation assessments. The premier range of this survey was the rating of the present system at NSO.

    The literature reappraisal findings demonstrated that public presentation assessments can lend positively to the administration when done in a proper mode and which can besides be utile to construct relationships with subsidiaries, program resources and place preparation demands. This procedure can perchance take to motivated work force and furthermore an addition in productiveness. Conversely, the procedure can be criticised as being flawed and fundamentally a waste of clip.

    To dispute these perceptual experiences and thoughts a field research was undertaken at NSO where a study with directors was undertaken and besides another separate 1 with the remainder of the staff. The findings were analysed to analyze the positions of both parties in this respect which resulted in the system at NSO as being flawed and wholly uneffective. The survey concludes the recommendations that can be practically applied through the public sector and the NSO. The recommendations include developing demands in the respect of public presentation direction to both staff and direction, reform of the whole system, and binding the public presentation assessment with a wages system.


    Since the research intent and research inquiries were developed on bing theories and constructs, this research will be deductive. As the intent of this survey is to look into how Performance Appraisal systems are undertaken at the NSO, the choice of a qualitative attack was found to be more appropriate to carry through the declared intent, in position of the fact that instance surveies are being used, therefore necessitating the

    appraisal of abundant information. In add-on, this attack is found to be more

    utile due to the fact that the research is intended to research, describe and happen as

    many elaborate and complete information as possible. Albeit the above, a just portion of

    quantitative techniques will be adopted to analyze any informations provided by the NSO on

    the capable affair, e.g. studies and questionnaires.

    Questionnaires were used as a research tool for this survey. Questionnaires are an

    cheap manner to garner informations from a potentially big figure of respondents

    ( Miles and Huberman, 1994 ) . A well-designed questionnaire that is used efficaciously

    can garner information on both the overall public presentation of the trial system every bit good as

    information on specific constituents of the system. If the questionnaire includes

    demographic inquiries on the participants, they can be used to correlate

    public presentation and satisfaction with the trial system among different groups of users.

    Zikmund ( 2000 ) claims that the stairss required to plan and administrate a

    questionnaire include:

    i. specifying the aims of the study ;

    two. finding the trying group ;

    three. composing the questionnaire ;

    four. administrating the questionnaire ;

    v. construing the consequences.

    For this survey, one questionnaire was designed to be distributed to all NSO

    employees excepting the managerial staff and those in higher classs. The

    questionnaire comprised 15 inquiries. The chief purpose of this questionnaire was

    to garner information about the perceptual experience of NSO employees towards the

    public presentation direction, measuring and assessment methods used in this

    administration. Through the questionnaire, the research worker acquired the required informations

    refering to this survey, therefore making its chief purpose and aims. Another questionnaire was distributed to NSO managerial staff and those in higher classs. The questionnaire comprised 11 inquiries. The purpose of a separate questionnaire for managerial staff is to compare their perceptual experience sing public presentation assessment to the remainder of the staff. In the questionnaire there were more comment boxes to let directors to show their positions upon this respect.

    Chapter 1


    1.1 Introduction – The National Statistics Office

    The NSO is the official national statistical bureau in Malta. It provides statistics on a

    broad scope of societal and economic affairs covering the population, the Government

    and the concern sector. NSO besides coordinates and collaborates with the statistical

    activities of other official organic structures on the island, chiefly the Central Bank of Malta

    and Government Ministries. The mission of NSO is to function the statistical

    information demands of parliament, authorities, and the population at big from

    concerns to research workers to pupils, by endeavoring for excellence and through strict

    protection of confidential informations, quality information from respondents and a seasonably,

    nonsubjective and antiphonal statistical service. This does non forestall other authorities

    sections or establishments from roll uping their ain statistical informations for internal


    The NSO was established in March 1947, at the clip known as the Central Office of

    Statisticss. However, official statistics has been compiled and published for a long

    clip before. In 1851, an official publication called ‘The Malta Blue Book ‘ was

    published among other things ; it included a statistical abstract on the population as

    from the 1842 Census. In 1872, ‘The Malta Blue Book ‘ featured a statistical position of

    Malta and its Dependences for 10 predating old ages covering the relevant clip series

    for population, instruction, finance, sale of public sites, imports, exports and transportation.

    The NSO, an independent bureau, was established by virtuousness of the Malta Statistics

    Authority ( MSA ) Act XXIV of 2000 and as from 1 March 2001, it replaced the

    Central Office of Statistics – a Governmental Office. Section 10 of the mentioned

    Act determines the maps and duties of the NSO.

    Chapter 2



    It would be appropriate to analyze the significance of public presentation direction which hereinafter would be referred to as PM before trying to discourse its deductions and applications.

    Armstrong ( 2009 ) defines PM as:

    “ aˆ¦a systematic procedure for bettering organizational public presentation by

    developing the public presentation of persons and squads. It is a agency of

    acquiring better consequences by understanding and pull offing public presentation within

    an in agreement model of planned ends, criterions and competence

    demands. ”

    ( Armstrong, 2009, p.618 )

    Furthermore, Bacal ( 1999 ) defines PM as an on-going communicating procedure to be

    undertaken in partnership, between an employee and his/her immediate supervisor,

    set uping clear outlooks and apprehension.

    Performance assessments being one of import portion of PM, provides employees and directors with chances to discourse countries in which employees excel and those in which employees should better. The assessment should be conducted on a regular footing and they need non be straight attached to promotion chances and wagess wherever possible ( Kirk, neodymium ) . However, in its worst signifier, public presentation assessment can hold the consequence of demotivating the employees and by and large take downing the morale throughout the administration. Therefore, the appropriate design and careful execution of public presentation assessments is important and can offer infinite benefits to both the administration and the person.


    Employees are a valuable resource to the administration and hence an administration can chiefly accomplish operational aims through the effectual usage of endowments and ability of its employees. In position of this fact, the extent to which the latter are managed efficaciously is a important component in bettering and prolonging organizational public presentation. PM is concerned with bettering the public presentation of the squad and the administration and non merely the public presentation of the person. Some ill designed traditional assessment systems have been indict as being manipulated for the advantage of forces directors or top directors taking to many people of the administration non truly understanding what the system is seeking to accomplish. However, some outstanding appraisal systems together with effectual forces directors contribute to organizational effectivity by set uping long term ends. The PM is a chief portion of human resources direction to pull offing people and their public presentation which is in kernel a agency of puting aims being reciprocally reviewed in order to incorporate corporate, single and team aims.

    Harmonizing to Bratton and Gold ( 2007 ) , in order that an administration succeeds in presenting its operational and developmental ends it depends chiefly on the efficiency and effectivity with which the employees carry out their responsibilities. Directors should guarantee that the people under their span of control:

    hold understood what is expected of them

    own the accomplishments necessary to present what is expected

    have the support of the house to develop their endowments to run into those outlooks

    are given feedback on their public presentation

    are given the chance to discourse and lend to single and squad purposes and aims.

    PM has three of import maps: Strategic, Administrative and Developmental map.

    Harmonizing to Baron and Armstrong ( 1998 ) the PM should be seen as an on-going procedure that focuses on the hereafter instead than the past. Therefore, PM should affect alining HR patterns to both current and future public presentation by placing employees ‘ activities in line with administration ‘s ends. In order that this procedure is done in a strategic mode it should be flexible to maintain gait with different ends and the changing nature of the administration. The PM should be seen as a motivational tool to measure salary additions, publicities, keepings and betterment of public presentation instead than merely a box clicking exercising.

    Armstrong ( 2000 ) stated that the PM should be advanced, developmental and a model proviso in which directors can back up their squad members. This writer continues by saying that if the PM is regarded as a transformational procedure instead than an appraisal one, its impact on consequences will be much more important.


    The general public often refer to the operational efficiency in the populace sector when mentioning to the service delivered. Efficiency is a step of how good resources have been used. This is done by comparing existent end product with the expected or standard end product that should hold been yielded from the usage of these resources ( Hill, 2000 ; Brown et al. , 2001 ) .

    Conversely, Brown et Al. ( 2001 ) affirm that effectivity is more utile step than efficiency. Effectiveness focuses on whether the right merchandises or services are being produced, instead than how expeditiously they are produced. Mandl et Al. ( 2008 ) remark farther that effectivity relates the input or the end product to the concluding aims to be achieved, i.e the result, and shows the success of the resources used in accomplishing the aims set.

    The inquiry of how to mensurate public presentation efficaciously in ways that improve service bringing is clearly one of the biggest issues in the public direction ( Behn, 1995 ) . Measuring productiveness in the populace sector is non an easy undertaking because assorted qualitative facets have to be considered in add-on to the end product of goods and services which is merely seldom quantified ( de Bruijn, 2001 ) . Performance measuring is about efficiency, quality and effectivity of human service programmes ( Martin and Kettner, 1996 ) . Performance steps should be client sensitive, stressing effectivity in run intoing client outlooks every bit good as efficiency in service bringing.


    Over the past old ages the issues of service bringing, reactivity, quality and public presentation direction have become really common treatments on the local authorities. There have been new undertakings added to local governments and bing jobs are expected to be performed with distinguished end product. Higher outlooks of stakeholders bring about qualitative alterations in demand and supply for public services. Increasingly, information engineering progresss are adding to the list of challenges to European governments and at the same clip more force per unit area from budget cuts because of fiscal crises.

    When discoursing PM in the public sector we can reason that over the past decennary there has been a more widespread usage of the public presentation assessment. The bulk of Europe has some strategy in operation. However, Performance Appraisal is more extensively used in the private sector than the public governments. Germany and Britain have had traditional and standardised PM for rather a long clip now nevertheless, there have been reforms so as Performance Appraisal is an appropriate tool for betterment of authorities staff motive. After 1998, France besides gave more importance to Performance Appraisal by presenting new strategies. Denmark considers the strategy more of import and accordingly each employee has a annual treatment with its director in order to better motive for calling development. The Danish system differs from other European systems as the process consists in a duologue with the aim to place developmental possibilities. This type of duologue has been compulsory since 1993 as a portion of HRM reforms. The Finish authorities used PM since early 1900 ‘s and accordingly the system aims as increasing the operating efficiencies of Finland ‘s authorities bureaus and establishments. Tethering public presentation to consequences has helped the Finnish authorities to establish public presentation related wage for staff and promote staff to better their productiveness. This has been extremely effectual as studies resulted in operational efficiency and progressively economic system oriented thought. Finland recognized that it was far more realistic aiming bureaus bottom-up by actuating staff to deduce maximal benefit from PM.

    Since 1994, the Maltese authorities introduced a PM for its employees to indicate out public presentation evaluation studies replacing them by a new assessment system known as PMP. The new strategy involves ciphering the public presentation of employees with set quality criterions and degrees of end product. The supervisor and the persons agree on a work program and therefore this leads to better on the job dealingss. The employee receives end product on its public presentation for the period which is normally one twelvemonth. The purpose of this strategy is reduced mistake and wastrel, increased productiveness and improved quality and serviceableness. The PMP is besides a relevant tool for greater motive by alining single and organizational ends and designation of preparation and development demands.


    The freshly introduced system of public presentation evaluation studies, is consistently recorded with the purpose of future considerations for publicity with conformity to a common criterion. These studies are done on an one-year footing by the employee superior and their dependability is of extreme importance and the consequence of the assessment has to be taken into careful consideration. The study is to be discussed with the officer concerned and in instance of dissension the higher-up is obliged to give grounds for their evaluation. Whenever the officer is rated below “ Qualified ” the study should be reviewed by the Reviewing Panel whom determination would be concluding. The studies should be kept within the HR unit of the section and the information is purely confidential.

    As a portion of the execution procedure a figure of PMP trainers have been appointed by their respected section to carry on preparation to enable them in a place to carry on this procedure efficaciously. The directors and their subsidiaries are to be after their work in progress in conformity with the departmental ends which involves pulling up single work programs on a 12 month footing which normally starts in December prior to the gap of a new calendar twelvemonth.

    The papers is a two-page papers and the PMP signifier for general service employees is similar to those in headship places which was introduced before. The signifier includes the undermentioned subdivisions:

    Personal Information

    Time period Covered

    Agenda of Reviews

    Skills ( Training )

    Work program

    Final Overall Rating

    Global remarks

    The first portion is normally the inside informations of the employees, the employing section, their immediate supervisor who is responsible for their public presentation and eventually the following degree supervisor to whom the immediate supervisor is apt. The undermentioned portion defines the valid rhythm of the work program in the signifier which is of import to be in sequence between one PMP papers and the undermentioned. Third, the agenda of reappraisal is the day of the months which the employee and the supervisor reciprocally agree on which are registered on the papers. The accomplishments ( developing ) portion pin points the preparation demands of the employee to better their productiveness and public presentation and it should be ensured that action is taken on this respect. The work program involves that the employee and the supervisor reciprocally agree on a set of five undertakings and activities for each appraisal period. These undertakings should cover the cardinal duties which of the employee and new undertakings or enterprises that may affect revising the responsibilities of the employee. The work program besides involves the public presentation measuring column to find the criterions in regard of each activity completed which have to be agreed on by both parties. The evaluation graduated tables applied are the undermentioned: Outstanding ( 16 -20 ) , Above norm ( 11-15 ) , Average ( 6 -10 ) , Unsatisfactory ( 0-5 ) . The concluding overall evaluation should stand for the overall norm of all the scaling obtained by the employee during the reappraisals of his/her public presentation. The last portion is intended for remarks that the supervisor and the employee following the terminal of the rhythm covered by the study.

    Chapter 3


    3.0 Introduction

    The chapter presents the field research undertaken at NSO. The methodological analysis applied is already explained and justified in the old portion of the study. Therefore, it is appropriate to show the findings in this subdivision. This chapter is split up in two subdivisions: the responses from the Management questionnaire and the feedback of the employees who were surveyed by another questionnaire. Since several inquiries were asked to both parties there is besides a comparing of the findings from both perceptual experiences. The findings are presented harmonizing to the different subjects set within the literature reappraisal findings.

    The figure above shows that 25 % of the directors are under 30 old ages of age, 9 % are between 31 and 40, 16 % are between 41 to 49 old ages and 50 % are over 50 old ages.

    The above figure shows that the bulk of the respondents ( 50 % ) have been in managerial places for less than 2 old ages. Therefore, it can be concluded that the NSO direction is made up of comparatively new directors. Another 31 % have been in managerial places for longer 3 to 5 old ages, 6.3 % for 6 to 8 old ages and 13 % for more than 9 old ages.

    The above figure shows that the bulk of the respondents have been working with the Public Service between 10 to 15 old ages and for over 20 old ages. It can be concluded that Directors at NSO have a comparatively long working experience within the Public Service.

    From this inquiry it transpires that the bulk of the directors ( 56.3 % ) agree that the public presentation assessment is a good tool for public presentation planning and end scene and merely 6.3 % disagree with this statement. Conversely, 39 % of the remainder of the work force disagree with this statement and hence think that the system is non an effectual tool. However, the bulk of employees agree with the remainder of the direction. It can be deducted that since 20.3 % of the employees and 37.5 % of the directors were impersonal in this respect those respondents were non certain about the system effectivity in this respect. It can be concluded that the perceptual experience of both directors and staff is that the PMP does non carry through the purpose of end scene and public presentation direction. Both the directors and the staff commented that the PMP is non decently used and needs to be customised for NSO in order to obtain public presentation planning therefore beef uping the fact that the PMP does non turn to these issues. It has been said besides that the PMP should be done more often in order that it is more productive and moreover the staff should be given feedback of what can be improved in their public presentation and besides of future challenges that their country would confront. They all said that the system should be changed or at least upgraded to a much better and more holistic system specifically designed for the NSO state of affairs. Furthermore, even though those who agreed that the PMP is a good tool commented that if non used decently the effectivity could be compromised.

    This response is in struggle since 37.5 % of the directors interviewed think that the PMP is non a just manner to measure public presentation, nevertheless 31.3 % agree and another 31.3 % are impersonal about this statement. The type of response above could connote that the directors give positive feedback to their several subsidiaries for the interest of non making clash with him or her. This could besides be since within NSO there is no existent set criterions of public presentation in topographic point and the bulk of directors dish out good classs to their staff, the chief ground being to avoid any struggles whatsoever. This method of rating and deficiency of set criterions creates assorted state of affairss of employees. There are employees who receive good classs even if their public presentation is missing so they perceive that the evaluation is just for them. There are employees who work hard and have good classs and are satisfied with their scaling and there are besides those who are doubting about the scaling since many employees get more or less the same scaling regardless of their public presentation. Some besides commented that since the existent system is stiff the director can undervalue person ‘s public presentation accidentally since the director does n’t normally cognize all the inside informations of each individual ‘s work load.

    The consequences show that the directors have more religion in this statement than the staff. Infact, merely 10 % of the directors disagree with this whereas 37.3 % of the staff disagree. However, there is a 43.8 % of the direction who are non certain about this statement which can be perceived as dissension possibly no existent pronounced betterment in production and motive has been recorded after the PMP is completed. The major dissension to this statement from employees is likely because no inducement is tied to it, hence, employees do non see it as a item to better their position if they work harder. Some employees commented that the PMP if done decently it does better motive and productiveness but it is non the instance within NSO since the calling patterned advance is automatic by senior status and non tied up to public presentation. Furthermore, they stated that a signifier of wages or acknowledgment for demoing good or exceeding public presentation can actuate their subsidiaries to work harder. In world this is non done and hence there is no extrinsic motive for the employee to accomplish higher. The staff besides commented that there should be more treatment with the director so as there is more motive and productiveness since some directors do the PMP on their ain without discoursing future ends with their subsidiaries.

    The consequence transpires that the bulk of 68.8 % of the directors think that the consequence of the PMP is subjective to their sentiment. This strengthens the fact that there is demand of more treatment with the staff sing the result of the consequence and besides more frequent reappraisals of public presentation. There is more demand for the director to concentrate on the facets of its subsidiaries occupation apart from indicating the parts of the occupation that have n’t been handled good, the director should besides recognize for occupations that have been done good. Some directors commented that the consequence might be unjust due to this ground and sing the manner a PMP should be handled there is no other option. Furthermore, it was stated that the PMP should non be the lone step of public presentation since this is completed merely by the directors perceptual experience and some occupations that the employee does are n’t being considered.

    From the above responses, it is clearly shown that the respondents all agree that in instance of dissension with the consequences the subsidiaries should be given chance to appeal and discourse the result of their consequences. This sustains the fact that within NSO more communicating between the two parties is needed in order to better public presentation, discuss hereafter duties and besides place the employee ‘s preparation demands.

    68.8 % of the directors agree with the statement above whereas 25 % disagree and another 6.3 % have a impersonal sentiment, which might originate from the fact that either they are non even bothered by the PMP evaluation or were unwilling to show their true sentiment. But from analysis of the tendency, one can state that the bulk of the directors do comprehend that the PMP is a procedure worth making. Some commented that the procedure should be improved so as it gives a more fruitful consequence, moreover there should be more coordination between the direction and human resources on this respect so as to give the procedure the necessary sum of importance.

    3.10: Other methods of public presentation measuring that the directors use

    Surely, the respondents agreed that there are no criterions at all in topographic point although some admitted this with a straightforward reply. Some of the respondents claimed that they have subjective and personal opinion on people ‘s public presentation criterions and besides that there is incompatibility between sections on how they set and step public presentation criterions. It was besides remarked that HR does non lend at all to the scene of public presentation criterions.

    Directors where asked how they measure public presentation of their subsidiaries other than by public presentation assessments. Forty per cent of the respondents replied that work methods are often reviewed and subsidiaries are monitored on the quality and measure of work. However, none of them provided with evidenced and mentioned illustrations of how this is done. Eighty per cent of respondents besides commented that measuring is executed by the directors by guaranting that deadlines are met whilst each member of the staff ensures quality in the work done. Some directors argued that preparation required to better public presentation is besides identified by them. It was besides argued that public presentation is measured by measuring each employee ‘s enterprise in his occupation, the ability to work without supervising and the ability to work in a squad.

    3.11: What can be done to better the existent system?

    The last inquiry focused on any betterment countries that can be recommended by the directors to hold an effectual PMP system at the NSO. The bulk of the respondents suggested that it should be revamped and the evaluation system must be more clear and precise so as non to be capable to the director ‘s sentiment. All directors recommended alining the PMP system with some wagess to be more effectual and that the present format should be discarded and replaced by bespoke system that caters for the demands of NSO. Some remarked that in order to be effectual, the public presentation assessment system should hold the full support of the higher-ups and must include appropriate feedback from them. The directors were really doubting, nevertheless, on whether the PMP system should be retained, they all suggested that it must be wholly restructured but it should non be discarded at all costs.

    Last, some directors claimed that the current system is de-motivating the staff and the lone manner to acquire positive results is when this is tied up to a patterned advance system instead than the present system that involves automatic patterned advance regardless of the employee ‘s attempt.

    The subsidiaries where besides asked the same inquiry and most of the recommendations counterpart the replies of the directors. The bulk of the respondents agreed that a wages system should be put in topographic point in connexion with the PMP like the existent public presentation fillip that the directors have in their system. Furthermore, a good figure of remarks besides showed that the PMP was non a uninterrupted procedure and hence there was no counsel by the director sing the employee public presentation throughout the twelvemonth. This clearly shows the deficiency of communicating that there is between directors and their subsidiaries. Furthermore, in coherency with what most directors stated, the existent PMP should be either discarded or revamped to a system which is usage made to the demands of NSO. Confirming the deficiency of communicating between the directors and the staff it can be transpired that there is lack of treatment sing the result of the PMP and alining the administration ‘s ends with those of the subsidiary. Due to these negative remarks it can be concluded that the current system is seen by both the direction and their subsidiaries as a bureaucratic process that does n’t hold any positive consequences on the quality of work, productiveness and motive.

    Figure 3.13 presents the distribution of gender within NSO. The bulk 71 % of the respondents were female.

    The figure above shows that 6 % of the respondents were Principal Statisticians, 22 % are Senior Statisticians or Programmers III, 47.5 % ( the bulk ) are Statisticians, and 1.7 % are Systems Analyst/Programmer II/Librarian/Web decision maker. 6 % are ProgrammerI/Assistant Statisticians/Sen Accounts Executive/Assistant Librarians. 1.7 % are Senior Statisticss Executive/IT support Officer/Accounts Executive/Senior Survey Interviewer/Library Assistant/Principal Messengers. 13.6 % are Statistics Executive/Survey Interviewer/Clerk/Receptionist/Sen Messenger/Storekeeper.

    The above figure shows that the bulk of employees worked within the Public Service for 0 to 9 old ages. Therefore, it can be stated that the NSO is made up of a comparatively immature work force. Furthermore, it is transpired that rather a large portion of the work force is made up of more experient staff who have been working with the Public Service for over 20 old ages.

    The figure above transpires that the bulk of the subsidiaries ( 50.8 % ) see the PMP presently used at NSO as being unjust when compared to assessments used within the Private Sector. A 35.6 % who have given a impersonal reply can be counted as being apathetic to the equity of the system and as many commented some employees do n’t cognize what methods are normally used outside Public Sector. The diffused dissension on this statement may be due to many grounds one of them being the fact mentioned earlier of non holding wagess attached to the assessment system therefore the process is seen as a bureaucratic one without any benefit. Some commented once more that the existent PMP is subjective to the director ‘s sentiment furthermore, assessments in the Private Sector are perceived as being more end oriented.

    The above response clearly shows that some kind of criterions exist, these are set by the several unit director. It can be deducted that there are directors who set criterions for their unit and there are others who do non, and since there is no official common criterions it contributes to disparity between units. However, as shown from the consequences above it can be remarked that merely the lower limit of the respondents stated that they do n’t cognize what is expected from them.

    The bulk of the respondents ( 74.6 % ) are impersonal or differ that the PMP provides chance of alining ain ends with those of the administration, therefore beef uping the fact that the PMP does non turn to these issues at all. This is in concomitance with the directors ‘ position about the PMP being merely a work program sheet and nil else. If preparation is needed by an employee to better his/her public presentation, that is identified by the director, non specifically through the PMP, though in the instance there is a subdivision where the employee writes down what type of preparation s/he would wish to have.

    The major sentiment of the respondents in this respect is more on the disagreement side holding 40.7 % who wholly disagreed and another 23.7 % are non certain about it. The consequence is in concurrency with the old figure and hence strengthens the fact that the existent system does non affect undertaking failings of subsidiaries by two manner communicating between parties sing preparation demands and public presentation issues. The current system does non fix the subsidiaries for future challenges that the administration will be confronting since it does non straight address what could be improved in their public presentation. In order that the system is effectual the director should besides indicate out good occupations that have been done which works out as a great incentive.

    The figure above transpires that the bulk of the subsidiaries are on the disagreement side with 37.3 % who disagreed and 52.5 % gave a impersonal reply. Therefore, most of the employees can non comprehend that the PMP can assist them better their calling through the current system since the calling patterned advance at NSO is automatic.

    The consequences show that the bulk of 86.4 % agree that if they do n’t hold with the consequence of the PMP they should be given the chance to appeal. In the current format of the PMP there is a column where the subsidiaries can compose remarks over the rating given by their director. Although, this is non practised usually the subsidiaries have a say and can be given an account sing their scaling.

    Chapter 4


    4.1 Introduction

    This chapter presents the decisions on the findings derived from the literature reappraisal, the questionnaire distributed to the direction and to the employees of NSO. The decisions are based on the same model of the findings based on the chief survey subjects. Furthermore, a list of recommendations is presented to finalize the study.


    The survey besides determined that there is no criterion of public presentation presently in topographic point at NSO and the HR does non act upon the puting up of these criterions. This was confirmed by the managers, directors and employees themselves in the study undertaken. One may therefore conclude that although writers and faculty members claimed that these are important and of import to guarantee efficiency and answerability and have been in topographic point for more than five decennaries, the system at the NSO is still non yet in topographic point. Although the managers and some directors claimed that they do some informal topographic point cheques to guarantee that all employees are lending towards the administration, there is no system in topographic point where directors can be after and command operational end products on criterions. The writer is of the house belief that this is one of the major defects within the operational systems at the NSO. Even if the purpose of the public presentation assessment is so to better single and organizational public presentation, in barely designed systems this may non be effectual as it is supposed to be. This survey aimed to look into the effectivity of public presentation assessment within NSO and as a consequence it can be concluded that the state of affairs at NSO is certainly beliing specific academic Hagiographas. Evidence shows that public presentation assessments can be an effectual tool to mensurate public presentation and that the system can be a cardinal incentive both on employees ‘ behavior and public presentation. Nevertheless, the PMP at NSO is wholly uneffective as proved by the overall consensus of the direction and besides their subsidiaries. There are assorted factors which contribute to this ineffectiveness some of those are listed below:

    Government establishment bureaucratism

    Lack of competency of direction due to miss of preparation

    Inability of HR to organize the system

    Indifference of both direction and subordinates to better the system

    Inappropriate sets of standards to mensurate public presentation

    Loss of religion in the system by both parties

    One major job mentioned supra is the deficiency of standards to mensurate public presentation. This leads to directors and managers focus on more informal methods of public presentation measuring and accordingly public presentation is non measured suitably. However, in concurrency with literature reappraisal findings, both parties agree that the PMP is an effectual step of public presentation nevertheless the manner it is used today throughout NSO it ‘s strictly a ‘waste of clip ‘ and hence uneffective.


    The findings derived resulted that the current system within NSO is really unjust and this was confirmed by all the staff that participated in the questionnaire. This is due to rating being given at the discretion of the director and accordingly the system is flawed. Opposing to academic findings the current system fails to increase motive and productiveness degrees and conversely de-motivates the work force since directors are disregarding the full system. This besides was confirmed through the directors ‘ study where about 70 per cent disagreed or were apathetic with the statement that the existent assessment is just. Additionally, this perceptual experience of equity is derived from the fact that there is deficiency of public presentation criterions and therefore directors attempt to mensurate the end product and public presentation through accomplishment of undertakings or aims. In concurrency with literature reappraisal findings it can be concluded that assessments are by and large applied in subjective mode taking to unfairness on the appraisee.

    There was besides a general consensus that the PMP is non giving chance to the employees to better their public presentation and really small is being done to better the state of affairs. It can be concluded that this state of affairs is due to the fact that the existent PMP is non attached to any wagess and therefore it gives no inducement to the employee to increase its end product. This consequences in both parties sing the PMP as a everyday exercising without any advantage to both. This is rather contradictory when related to the literature reappraisal findings since many writers claim that there are many benefits associated with the PMP if its done suitably. One of the factors lending to this job may be that subsidiaries are non being given feedback how they are come oning throughout the twelvemonth since the PMP is non being executed in periods but merely annually.


    The decision above certainly contradicts the chief literature reappraisal findings in relation to the rightness and effectivity of the public presentation assessment application in administrations. However, one may reason that the findings in the NSO support other theoretical sentiments that public presentation assessment systems fail to accomplish their nonsubjective whenever they are non applied suitably and whenever the standards to mensurate public presentation is subjective to the directors sentiment taking to unfairness.

    Based upon the above decisions It can be recommended that:

    HR function in this system is revised

    Performance criterions are set

    Directors are given appropriate preparation sing public presentation criterions

    A study with thoughts and suggestions to better the system shall be prepared and passed on to the authorities.

    A consideration should be given on the thought of attaching wagess to the public presentation assessment

    The existent system must be upgraded to being perceived as being a just one

    The HR in this respect should be more involved with more coordination with the direction in puting public presentation criterions and mensurating these criterions across the full construction at NSO. This should be done by upgrading the existent system to a seamster made PMP format which righteously adapts to the demands of the existent organizational construction. Furthermore, public presentation criterions will heighten the control mechanisms and besides stabilising certain imbalance from one subdivision to another therefore guaranting efficiency and effectivity in all undertakings undertaken.

    Training should be given to both directors and subsidiaries in this respect in order that directors are skilled to set about public presentation assessments and besides make their subsidiaries cognizant why and how public presentation assessments are done. Another suggestion may be that the directors prepare a list of suggestions to better the existent system and besides go throughing It on to the cardinal authorities seting into consideration a wages system tied up to the public presentation assessment. This should be done in coaction with the remainder of the staff with the purpose of increasing motive by integrating them in the determination devising procedure.

    Standards should be set to mensurate clearly productiveness, quality of work, accomplishments and flexibleness and other behavioral traits. These set of standards can be farther developed and agreed upon by cardinal stakeholders involved including managers, directors and employees, trade brotherhoods and authorities direction. The purpose of these set of standards is to better its effectivity and to diminish the perceptual experience of the system being unjust.

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