As the Director of Franchise Properties. this communicating needs to rede Penny Hyatt. the Chief executive officer of Colonnade Hotel and Resort. and the corporatate degree. on how to revise the overbooking policy and some suggestions on how to turn to the negative attitude toward Colonnade belongingss in general. Discoursing the affair in individual with Penny would be the best manner to convey this information. but since that is non possible. I must compose her a memo that paperss the job and provides possible suggestions for work outing the job. Good!Order now
Who is my primary reader ( s ) ? Penny Hyatt
Who is my secondary reader ( s ) ? The secondary readers will be the people who work at the corporate degree.
Excellent clasp on primary and secondary readership!
Respond to the following for both primary and secondary readers:
What features ( reading manner. personality traits. etc. ) do I cognize about the reader that may be relevant to how this papers is written? My first reader is the Chief executive officer of the company. so the memo should be really formal and professional. It should be precise and convey of import points sing the job. What is the reader’s anterior cognition of or engagement with this subject? She is cognizant of the job. and should hold anterior cognition of the subject as a Chief executive officer of the company. Does the reader have a preestablished attitude toward the subject? No. What is the reader’s proficient background? Expert and top direction. As the CEO of the company. she should hold had a tonss of direction experience and background. What does the reader want to cognize about this subject and what will he or she do with this information? She will desire to cognize what are the suggestions on how to recise their overbooking policy and some suggestions as to what can be done at the corporate degree to turn to the negative attitude toward Colonnade belongingss in general.
Description of Purpose
What is my purpose in composing this papers? My intent is to supply suggestions to Penny on how to revise the overbooking policy of Colonnade hotel and how to turn to the negative attitude in general. Am I seeking to inform the reader? If so. what information do I desire the reader to hold? I am seeking to inform her how serious the state of affairs is and allow her take any actions every bit shortly as she can in order to hike their repute. Am I seeking to carry the reader? If so. what do I desire the reader to believe or make? I besides have to carry Penny that the state of affairs is serious and that she needs to turn to the job every bit shortly as possible. In add-on. I have to convert her to read the memo in the first topographic point. Am I seeking to do a recommendation? Yes. I will urge assorted solutions sing their overbooking policy and suggestions to turn to the negative attitude.
With your intent ( s ) and reader ( s ) steadfastly in head. respond to the followers:
Statement of Point
In a brief statement. what is the most of import piece of information in this papers. The company needs to reach Kevin Ward right off and apologise to his household.
Description of Content
What are the cardinal points that need to be emphasized in this papers? Which points are major 1s and which are minor?
— must reach Mr. Ward right off and apologise for the incident.
— suggestions on how to revise the overooking policy.
— recommendations on how to turn to the negatice attitude toward Colonnade belongingss
— holding a meeting with the corporate degree to discourse the overbooking policy and suggestions on how to turn to the negative attitude in order to hike their reputes. Is there information I should deliberately except from the papers? No. What kind of tone would be appropriate for this papers?
My tone will be straightforward and formal since I am the manager of Franchise Properties. I must besides be careful how I frame the recommendations as good.
How should I form the information in this papers to outdo reference the demands of the reader? Should I choose for a direct or indirect agreement of content? What would be the advantages/disadvantages of both methods? What headings will I utilize?
The best manner to show information in this memo is the direct attack. get downing with the most of import piece of information foremost. Use slug points for of import information. Since this is a really short memo. I will non utilize headers. What information should be placed at the beginning of the papers? In the center? At the terminal? I will set up information in the order it is presented above–beginning with the call toPenny. middling with suggestions on how to revise their overbooking policy and reasoning with some possible recommendations on how to turn to the negative attitude toward Colonnade belongingss. How long should the papers be? I want the memo to be detailed. and I will seek to maintain it under a page. Are at that place any particular considerations sing format here–is this a particular type of study or a everyday memo/letter? This is a standard company memo format. although I will necessitate an effectual capable line to pull Penny into the organic structure of the memo. Are at that place any particular considerations sing page layout or design here? Yes. I will utilize plentifulness of white infinite. short paragraphs. and supply a bulleted list of cardinal information.