Mary K. Collins
PHL 251 CRITICAL THINKING
May 26, 2003
Critical Thinking and Perception Paper Essay
It was over six years ago and all four sons were still living at
home. Being a stay-at- home mother, I was home schooling a special needs
child. My husband has just started back to his job after being laid off
and the mortgage company foreclosed on our home. The financial situation
was very tight and depressing for both my husband and me.
I was looking
for anything that would help us out so that I could continue to stay at
home with my children. We had tried Amway and although we believe it to be
a great company and still use the products, it takes a certain type of
person to make that business work and neither of us are that kind. We
needed the extra income to help provide for the family.
One day I picked up the paper, and there in the employment section
was an ad for Medical Billers to work out of their homes. I called and
immediately received a sells pitch, with my questions being skillfully
avoided. “You will receive our proprietary software which was created by
an expert team of developers and billing consultants with more than 20
years experience in the healthcare claims industry, and it is free to you
as a network member.
You will also receive free updates to this software
as long as you are a member. We will provide you with free training
created by experienced medical billers to teach you the practical tools you
will need to be a successful medical biller or medical claims processor.
Upon completion of our training program, you will receive a free
certificate proving you have been trained in advance procedures. Once you
have completed the training, and filed for a DBA then you will have access
to our database of doctors that can benefit from your service. You can
join our network and benefit from all of this for only three hundred
dollars and a $50 annual fee.” The operator also provided a lot of so
called facts about how the changes in Medicare have allow for this new
technology and as more and more doctors do their billing electronically
there will be a lot of money to be made.
This was a special for first time
callers. I talked to my husband and I used the last money in my account to
purchase the membership. I was very excited.
It was four weeks later, the package arrived, and I opened it with
anticipation. There inside was a simple three-ring binder with a twenty
page manual, a CD-ROM, and a return envelop. That was all.
Well, my heart
dropped in my chest. I read the manual, took the ten-question test, and
received my certification three weeks later. After writing letters and
making phone called to the doctors in the database that they provided, I
was frustrated. For three months, I worked in the evening after the boys
went to bed and still did not have a single client. I was also receiving
nasty responses to my communications. It turns out that these poor doctors
had been getting phone calls for months from other Medical Billers who were
working off the same database.
I called the company to complain and get my
money back. They informed me that they had met all of the obligations, and
no intentions of returning my money. I had been scammed.
Many underlying factors contributed to my falling for this con game.
Both my husband and I were depressed with the financial situation and were
letting the stress of the situation cloud our clear thinking and listening
skills. Had I been really listening to the person on the phone and her
reactions to my questions, I would have realized that there were points she
was avoiding and was not telling me the whole true.
Yes, this company had
told the truth and provided everything they said they would. The extent of
the training was not explained in the original phone call, nor was the
accuracy of the database. I also noticed that the logos that were on the
ad and on the paper work were adaptation of the Medicare logo and not the
original. I even found out that this company was selling the same software
to the doctors’ offices that it was putting in the databases. This company
was just in the business of selling it software and .