Mary K. Collins PHL 251 CRITICAL THINKING MARY BURDICK May 26, 2003 Critical Thinking and Perception Paper Essay It was over six years ago and all four sons were still living athome. Being a stay-at- home mother, I was home schooling a special needschild.
My husband has just started back to his job after being laid offand the mortgage company foreclosed on our home. The financial situationwas very tight and depressing for both my husband and me. I was lookingfor anything that would help us out so that I could continue to stay athome with my children. We had tried Amway and although we believe it to bea great company and still use the products, it takes a certain type ofperson to make that business work and neither of us are that kind. Weneeded the extra income to help provide for the family.Order now
One day I picked up the paper, and there in the employment sectionwas an ad for Medical Billers to work out of their homes. I called andimmediately received a sells pitch, with my questions being skillfullyavoided. “You will receive our proprietary software which was created byan expert team of developers and billing consultants with more than 20years experience in the healthcare claims industry, and it is free to youas a network member. You will also receive free updates to this softwareas long as you are a member. We will provide you with free trainingcreated by experienced medical billers to teach you the practical tools youwill need to be a successful medical biller or medical claims processor.
Upon completion of our training program, you will receive a freecertificate proving you have been trained in advance procedures. Once youhave completed the training, and filed for a DBA then you will have accessto our database of doctors that can benefit from your service. You canjoin our network and benefit from all of this for only three hundreddollars and a $50 annual fee. ” The operator also provided a lot of socalled facts about how the changes in Medicare have allow for this newtechnology and as more and more doctors do their billing electronicallythere will be a lot of money to be made. This was a special for first timecallers. I talked to my husband and I used the last money in my account topurchase the membership.
I was very excited. It was four weeks later, the package arrived, and I opened it withanticipation. There inside was a simple three-ring binder with a twentypage manual, a CD-ROM, and a return envelop. That was all. Well, my heartdropped in my chest. I read the manual, took the ten-question test, andreceived my certification three weeks later.
After writing letters andmaking phone called to the doctors in the database that they provided, Iwas frustrated. For three months, I worked in the evening after the boyswent to bed and still did not have a single client. I was also receivingnasty responses to my communications. It turns out that these poor doctorshad been getting phone calls for months from other Medical Billers who wereworking off the same database. I called the company to complain and get mymoney back. They informed me that they had met all of the obligations, andno intentions of returning my money.
I had been scammed. Many underlying factors contributed to my falling for this con game. Both my husband and I were depressed with the financial situation and wereletting the stress of the situation cloud our clear thinking and listeningskills. Had I been really listening to the person on the phone and herreactions to my questions, I would have realized that there were points shewas avoiding and was not telling me the whole true.
Yes, this company hadtold the truth and provided everything they said they would. The extent ofthe training was not explained in the original phone call, nor was theaccuracy of the database. I also noticed that the logos that were on thead and on the paper work were adaptation of the Medicare logo and not theoriginal. I even found out that this company was selling the same softwareto the doctors’ offices that it was putting in the databases. This companywas just in the business of selling it software and .