ContentsPage 1 -Front Cover Page 2 -ContentsPage 3 -Action PlanPage 4 -Action Plan (continued)Page 5 -Copy of letter to companysPage 6 -IntroductionPage 7 -Introduction (continued)Page 8 -Legal constraints and influencesPage 9 -Objectives of businessPage 10 – What is communication?Page 11 – Vertical communication and diagonal communicationPage 12 – Examples of communication Different types of communicationPage 13 – Examples of communicationPage 14 – Barriers of communication and alternative communicationPage 15 – Primary and secondary researchPage 16 – Results from questionnairesPage 17 – Results from questionnaires (continued)Page 18 – Results from questionnaires (continued)Page 19 Results from questionnaires (continued)Page 20 – Interview responsesPage 21 – Interview responses (continued) and letter to companyPage 22 – Recommendation 1 Page 23 – Recommendation 2Page 24 – Recommendation 3Page 25 – Recommendation 4Page 26 – Recommendation 5Page 27 – Recommendation 6Page 28 – Conclusions and legalisation of recommendations Page 29 – Evaluation of report Page 30 – Appendix 1 Page 31 – Blank questionnaire Page 32 – Blank questionnaire (continued) Page 33 – Appendix 2Page 34 – Blank interview questionsPage 35 – Bibliography Action Plan (Sheet 1)Task StartDateSuggestedFinishDateReason for delaySolution to the problemResourcesNeeded FinalCompletion DateAction Plan03/07/0320/11/03Had To Add MoreInformation Add The New InfoComputer,Word Document26/10/03Design AQuestionnaire15/07/0320/07/03N/AN/AComputer,Word Document26/07/03Design A Interview Plan28/07/0330/07/03Went onHoliday For 1 MonthWill ContinueAfter Holiday Computer,Word Document03/09/03DistributeTheQuestionnaire17/070325/07/03Went onHoliday For 1 MonthWill ContinueAfter HolidayComputer, Word Document,Interviewee17/9/03Perform the Interview18/08/0319/09/03N/AN/AComputer,Interviewee 19/09/03Design A Letter forTelephoneCompanies15/09/0318/09/03N/AN/AComputer,Word Document18/09/03Send the Letter To TelephoneCompanies24/09/0325/09/03Could not find Addresses Of Some CompaniesFound AddressesFor The CompaniesInternet, Stamps,Envelopes 27/09/03Started WritingUp Theory Work 1/10/0324/11/03N/AN/AComputer,Text Book,Internet,Word Document24/11/03Got Response From Letter3/10/033/10/03N/AN/ALetter3/10/03Action Plan (Sheet 2)Task StartDateSuggestedFinishDateReason for delaySolution To the problemResourceNeeded FinalCompleteDateAnalyzedTheQuestionnaire10/10/0320/10/03Did Not Get All Of Questionnaires backWill analyseQuestionnaireThat are backQuestionnaire,Pen, Paper,Computer25/10/03Analyse the Interview Responses18/10/0322/10/03N/AN/AInterview Sheet,Pen, Paper, Computer22/10/03Put Together The Draft Copy Of The Report19/09/0324/10/03N/AN/AComputer,Word Document23/10/03Put together the final copy of the Report 28/10/0318/11/03N/AN/AComputer,Word Document18/11/03Copy of letter The letter below shows the letter I sent to various companies in request for information.Order now
The reply and information NTL sent is overleaf. The letter is shown below – BT Group PlcBT CentreNewgate StreetLondonEC1A BAJADeepak Tailor11 Ingleby RoadIlfordEssex IG1 4RX9th September 2003Dear Sir/Madam, I am a year 11 student of Beal High School. As part of my GCSE business studies coursework. I am currently working on a project, which involves identifying and solving the problems of communication between two offices located 50 miles apart. I would like to obtain information (leaflets, booklets and so forth) relating to the various types of communication services provided by your company. I am particularly interested in your telephone, fax and electronic (email) services.
Could you please send any information you feel would assist me in my project as soon as possible. Yours faithfully. . . .
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Deepak TailorIntroductionI have been appointed as a consultant to a medium sized manufacturing company employing 120 people. Part of the company organisation chart appears below-SHAPE * MERGEFORMAT Board of DirectorsManaging DirectorFinanceDirectorMarketingDirectorProductionDirectorHuman Resource DirectorAdministrationDirectorUntil this year production and administration has been located in central London. The purchase of a new production site 50 miles away from London has led to a reorganisation of the company and its personnel. The board of directors, managing director, finance manager and administration director will now work from the London head office-AdministrationDirectorFinanceDirectorManaging DirectorBoard of DirectorsThe marketing director, human resources director and the production director will be based at the companys new manufacturing facility 50 miles outside London-ProductionDirectorHuman Resource DirectorMarketingDirectorManaging Director I am required to identify the problems of communication between these two locations and suggest how they could be resolved. – I will consider the needs of good business communications – I will also consider the range of communication methods availableThe job description of all the directors are listed below The board of directors These people are at the top of the business hierarchy, they make all the important decisions. The managing director This person is in charge of the other directors.
Finance director- The person controls all the financial aspects of the business. He or she makes all the key decisions on the income and expenditure of the company.Marketing director This person carries out vital research to expand the business.Production director This person is responsible for the